Extended DISC – Extending People

Archive for the ‘DISCology’ Category

DISCovering: LEAVING VOICEMAILS AND SENDING EMAILS

For  DISC Styles

1: Dominance High “D” Style
Leaving Voicemails for Dominant Styles

  • Give your phone number at beginning and end
  • Articulate clearly at a quicker rate of speech
  • Tell them exactly why you are calling
  •  Tell them exactly what you want them to do
  • Let them know what to expect with next step

Sending e-mails to Dominant Styles

Robert,

I know you’re constantly looking for ways to increase efficiencies, leverage technology to your advantage and gain a competitive advantage over your competition.
Click here to read a hard-hitting article that teaches how to leverage high-tech to create high-touch client relationships.

Success all ways,
Scott Zimmerman
The Cyrano Group

2: Influence High “I” Style 
Leaving Voicemails for Interactive Styles

  • Use a warm, expressive tone of voice
  • Give the impression that you are upbeat
  • Suggest a meeting where you can share ideas
  • If appropriate, give them your “private” number
  • Let them know the first meeting is exploratory

Sending e-mails to Interactive Styles

Dear Bob,

I know you’re big into sending out info that increases your top-of-mind awareness with your clients, prospects and colleagues. That’s what makes you so successful!
Check out this cool article that teaches how to leverage high-tech to stay in meaningful contact with hundreds of people.
Let me know what you think!

Best,
Scott

3: Steadiness High “S” Style
Leaving Voicemails for Steady Styles

  • Lean back in your chair and relax
  • Smile as you speak warmly at a measured rate
  • Sound personable; yet still professional
  • If possible, tell them who referred you
  • Thank them in advance for returning your call

Sending e-mails to Steady Styles

Dear Robert,

I know you care deeply about keeping your clients, helping others and staying in contact with all your prospects.
I just found this article that teaches how to leverage high-tech to create high-touch client relationships and I wanted you to have the information, too.
Feel free to call me if you want to DISCuss this personally.

Warmly,
Scott

4: Conscientious High “C” Style
Leaving Voicemails for Compliant Styles

  • Articulate clearly at a steady rate of speech
  • Remain cool, calm and professional
  • Tell them exactly why you are calling
  • Tell them exactly what you want them to do
  • Let them know what to expect with next step

Sending e-mails to Compliant Styles

Robert,

I just read a very informative article about how smart salespeople are systematising every aspect of their client/prospect communication activities.
You may click here to read an article that teaches how to leverage high-tech to automate high-touch campaigns.
Toward your marketing success,

Scott Zimmerman
Managing Partner of TheCyranoGroup.com

 

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How to get along with others in the workplace

This article is written from a sub-servent perspective, for our Australian audience, which I think makes it more interesting. What do you think?

Posted on April 2, 2015, Thursday  The Borneo Post

IF we desire to have good prospects in our place of employment, it is important for us to learn how to get along well with others in the workplace. When we can establish harmonious relationships with others, then the road to success is smoother.

Here are some tips on how we can get along well with others.

• Be friendly

Before we rush towards conflicts or disagreements with others, we should reflect on the reason and purpose. Most of the time, the conflicts are caused by the individual and not so much the issue itself.

We constantly think of our own convenience and comfort, so when we are put in an unpleasant situation, we would get upset. And if we are not careful, we would flare up at those who caused it.

However, we need to ask ourselves what we are trying to achieve by the conflicts. If the conflicts are not healthy and cause unpleasantness for others, then it does not benefit any party at all.

Therefore, it is better to choose a more subtle way to deal with the issues. At all times, we should show respect and be friendly towards our co-workers.

After all, we are all here to serve the same company and work towards similar goals. If we are able to help one another and make the workplace more conducive and pleasant, why would we choose the negative way?

• Listening to others

If we have been around long enough, we would have noticed that most individuals are not interested in what others think. Rather, they are only concerned with their own thoughts and views.

Hence, if we are able to offer a listening ear and pay attention to what others say, we would be well liked by others. We would find that it is easier to establish friendships with others.

• Do not be emotional

We must try to keep high spirits in the workplace. We should avoid being emotional even when things are not going well.

When faced with obstacles, we must try our best not to complain. We should not repeat the issues and complaints over and over again. At first others may feel sorry for us but if we keep whining about it, they would get very irritated.

We should choose to be positive and try to see things in a more constructive manner. In this way, we would feel better and others would respect us for our maturity in handling unfavourable situations.

• Respect superiors and blend in

On the whole, all superiors have their strengths and invaluable experience to be able to reach where they are within the company. In fact, there are many things that we can learn from them.

Hence, we should respect them for their achievements and capabilities. However, we know that all superiors are not perfect. So we have to learn to work with them and give them the best support we can.

Although we may wish to give suggestions to our superiors, we need to be reminded that our job is more to give cooperation and support to them in order to reach the company’s goals.

• A sense of humour

A good sense of humour can help others to relax and let their guard down. When we have a good sense of humour, others would not feel the pressure of working with us.

When faced with an unpleasant situation where everyone is so tense, timely comic relief may help ease the tension and help everyone to loosen up.

When things are not going well, we should use our sense of humour to lighten the situation. Instead of getting angry or worried, we may choose to laugh at the undesirable situation so that we are not negatively influenced by it.

Priscilla Hiu is a career guidance consultant of Gracia Management and a certified behavioural consultant of DISC Personality Profiling System, Institution of Motivation Living, USA and Extended DISC Personality Profiling System, Extended DISC Northgate.

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Source:  http://www.theborneopost.com/2015/04/02/how-to-get-along-with-others-in-the-workplace/    2 Apr 2015

DISC and Self-awareness for work, rest and play everyday.

I really do love it when people have a revelation when we discuss how their behavioural style predicts their responses and experiences.

I received a phone call from a client last week, she was so excited to tell me that, “I now understand why my husband responds like he does when I do what I do – repeatedly (by both of us).   Through learning that we automatically respond differently due to our innate behavioural styles, we know understand each other; how we respond and how we are wired.” She went on to say, “our expectations of each other have changed, and it is like we are seeing, experiencing and appreciating each other for the first time in our 5 years, sometimes rocky, relationship.”

I was delighted to receive her call and hear the excitement in her voice. I was also surprised. It was a few months sHappy at workhe attended one of our two-day Accredited Extended DISC Consultant & Trainer workshops, and she had just finished delivering her first DISC based workshop for a middle management team. It was during this session, and listening to what she, herself, was saying that the penny dropped. Finding out about yourself, and then about those around you, will help you in:

  • building rapport and developing positive relationships at work and enhance your heart-to-heart connections
  • improve your communication ability and achieve more positive outcomes with those you relate with and to
  • understanding  differences, and understanding others, enabling resolving of misunderstandings and conflict
  • improving your workplace well-being and enjoyment,  through self-knowledge, awareness
  • identifying and develop your strengths to find and follow your flow at work
  • strengthening relationships to help your areas of non-strengths
  •  assisting others to benefit from learning about themselves

Your DISC style and everyone has one, explains your observable behaviours and the emotions that you demonstrate daily. It is your DNA in action! How you walk, talk, speak, compete, drive, work, rest and play. To get started on your DISC life journey, you can simply return to read this blog regularly, or you can complete the online questionnaire to receive the report that best fits your current role in life. Your report and debriefing session can be purchased at a very reasonable price.

Everything that irritates us about others can lead us to an understanding of ourselves.” -Carl Jung

I am a “C” Style – I am very analytical

Each of the DISC Styles is defined by observable patterns of behaviour. If you learn how to recognise patterns, you have the key to understanding the preferences of each style and can achieve more positive and productive interactions. 

Sharon-Hudson-sml-Most people think I am quiet, logical and somewhat reserved. I know I tend to appear “distant” to others, particularly at work, where I like to concentrate on what I am doing, and on doing it properly (read correctly and, accurately). I have remind myself to interact regularly with my co-workers as individuals, and make sure that it is not only when I have a specific work-related need that I converse with them. I establish and maintain professional relationships, however, I am cautious about extending personal friendship, for two main reasons. One, I am more comfortable discussing work issues than private issues; and two, I leave little time for non-work activities,  and when I do take some time out, it is usually for family obligations.

By nature, I am a thinker, not a relater.

Although I appear uncommunicative, distant and cool, I really am cooperative; well I am as long as I have autonomy and can prioritise and apply my efforts freely I am. Like most “C” styles, I am very conscientious, and my work is extremely important to me personally. Job satisfaction is an imperative for my  “C” nature. 

Style Descriptors on the Extended DISC DiamondThe Analytical Style person has a strong time discipline coupled with a slow and thoughtful pace to action.  We move with deliberateness and prefer to take time to review all the facts (even personally verifying the “facts”) and available data.  Rushing and last-minute activities tend to stress us, resulting in errors and poor performance – which stresses us even more.

Decision making is where the  “C” style behaviours really become obvious Our natural approach is to make decisions based on facts and verifiable information, and to gather evidence that reassures us that the decision made today will still be a good one tomorrow.

Our colour is blue – Blue is the color of trust and peace. It can suggest loyalty and integrity as well as conservatism and frigidity. 

 

I think my new assistant is an “S” Style, she is very amiable.

I’ve just met my new assistant Shirley. Shirl, as she invited me to call her, is less demanding and more agreeable that anyone else in the office. She seems genuinely interested in me, and clearly wants to develop a rapport with everyone in our work group. She seems casual and very easy-going. I think I am going to enjoy working with Shirl.

ShirleyIf Shirl is going to be comfortable working here and  with me, then I had better ensure that feels welcome, accepted and secure in her new work environment. The first thing I will need to do is to establish a comfortable relationship with her. I think coffee breaks together, and with the others in our group, will become the order of the day for a couple of weeks, add to that a couple of lunches to help her settle in. Relationships are important to “S” styles and for them it is certainly a two-way street.

The stability seeking amiable Style is the most caring of the four styles, I call them nature’s nurturers. People count, and are seen as “individual persons” to this style, certainly not as obstacles to negotiated, resources to achieve results nor audiences to be impressed for applause. Shirl will strive to cooperate and collaborate with everyone rather than compete.I should expect her to take some time to find her way of mastering her tasks, however,  I am so looking forward to the organisation and discipline she will bring with her predictable routines and systematic approach. That routine, I bet, will include a little time for small talk and relationship building before we get to the matter of business. I must remember to greet Shirl cordially each morning, and wish her  a good evening with her family as she leaves.

Over time, as she gains confidence and develops her knowledge about the organisation and her role in it and develops her expertise I will need to encourage her to demonstrate initiative and to share her thoughts. Most important in doing this will be to make it a safe environment for her, ensuring she perceives that providing her input and presenting different views than others may have brings no risk of relationship damage.The “S” style will naturally protect relationships and can easily be influenced by others in their decision-making and problem solving.

Direct confrontation is definitely to be avoided. Suits me too, I’m a “C”, the analytic style. We are also risk averse and avoid confrontation.

More about working with “C” styles next post.

The “S” Style’s colour is GreenThe color green is the color of balance, harmony and growth.
Your deepest need is to belong, to love and be loved, and to feel safe and secure. You need acceptance and acknowledgement for the everyday things you do for others – just a ‘thank you’ is sufficient.

Good communication and relationships improves your happiness and wellbeing

Every day two factors have a crucial influence on our life experiences –

  • our ability to effectively communicate with others
  • our ability to create successful relationships

Personal or professional interactions? It doesn’t matter. Our ability to interact positively with others is crucial to our success and happiness. Did you know that the main factor in determining happiness and well-being is the quality of your relationships?

Some relationships develop beautifully and naturally. The more you interact with some people, the stronger the relationship and pleasure in those interactions. With others, it can be a bit more of a challenge.

Unfortunately, we don’t always get to choose who we interact with – personally – “Darling, I would like to introduce you to your future sister-in-law“. Or professionally – “Welcome to the firm, I would like to introduce you to your team“.  Some “relationships” are inevitable.  But they don’t have to be the bane of our existence.

There are 4 simple steps to effective communication, and they are all about style – DISC Style.

Step 1 Develop an understanding of DISc Theory and the 4 behavioural styles

Here’s a quick look at the 4 behavioural styles for you

Basic DISC Styles by Talent Tools

Step 2  Know, and understand your own style

I do recommend the best way to do this is to complete a highly validated and reliable DISC questionnaire and receive your own report – investment $150 + gst and 10 minutes. For greater value add a debrief session with a qualified DISC Consultant (add $100 + gst and 45 minutes).

It’s easy, just go to http://www.myedos.com and enter the Access Code:  AUS-TTDATA and complete the online questionnaire. We will receive your report as soon as you complete the questionnaire, invoice you and then send your report.

Alternatives are to read one of the many DISC Styles books on the market.  Or enquire about our online DISC introductory Training or our 4 Steps to Effective Communication Training Workshops.

Step 3  Learn to identify the behavioural style of others

This is surprisingly easy to do once you have completed Steps 1 and 2 above.

Step 4  Adapt your communication

This is not so easy – it takes effort and energy to do. However, it is something you have been doing all your life, probably without realising or thinking too much about it – when the relationship has been important to you. Think back, do you interact differently with different people???

To quickly get started improving your well-being and happiness through relationships and positive interpersonal interactions, download our free DISC Styles Ready Reference Charts now.

The  DISC Behavioural theory is deceptively simple and easy to understand; and yet, it can have a tremendous impact on all of your personal and professional relationships. It can be discreetly applied in any interpersonal interactions, with amazingly positive outcomes.

DISC and the Golden, no, Platinum Rule

As a child I was repeatedly told to treat others how I would like them to treat me.  The golden rule. As a child this was good advice, and with my family and friends it still holds true (most of the time). However, outside of this small circle of people, and especially in the workplace it does not work very often at all.
In fact, in the workplace you could even find yourself to be the, stunned and surprised, subject of an harassment or bullying accusations for treating someone as you like to be treated. How strange is that? In the workplace, we need to step up to the platinum rule, and treat others as they would like to be treated. We need to do this not only to develop rapport and congenial interpersonal and working relationships; we need to do so to demonstrate equity and non-discrimination.  Oddly enough, to treat everybody equally, you must treat them differently!
So, how can I determine how my new colleague (and existing colleagues) preferences?  I could ask them? And, this is a good idea. I suggest first that you clarify why you are asking and how you are going to use the information they provide, before posing the question. If I were asked, “how do I prefer to be treated?” I think I would be a bit perplexed and unsure how to answer. It’s a big question. To the rescue – your DISC report.If I could say, well, this is what to expect from me, and some fundamentals about what I respond well to at work –
Text Discriptors

What a conversation we could have. Definitely off to a good start in establishing rapport, especially if my colleague has their report as well.

DiSC theory and reports (the extract above is from my Extended DISC Report) are easily understood and can be used to shed light on the behavioural style of an individual. Invaluable tools that help you gain an insight into a person’s natural behavioural preferences and why they act, and react, in the way that they do.

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For more information about DISC tools, accreditation training or in-house workshops, visit http://talenttools.com.au/extended-disc.html


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